3/12/2014 8:03 AM
I have supervised rangers and have filled in when needed and I can say the job is difficult. I got just as many complaints because the marshals were doing there job as I did they were not doing their job. The biggest thing is to find the right personality to deal with people diplomatically and someone you can trust to work alone.
The better the staff the less supervision they need but constant two way communication is needed to ensure they know what is expected and the golf shop knows what is going on.
It is difficult to supervise the ranger crew at a daily fee from the maintenance facility when all the interaction and direction should come from the golf shop. But because the golf shop cannot communicate effectively we get stuck with the job.
The job is really all about communication. Communicate with the golf shop to find out what is going on, and communicate with the customers to make sure they enjoy their round. In between fill divots, get garbage, fill coolers and never look like your hawking balls in the woods.
We have reduced our marshal hours from 1700 hours a year to about 100. We share garbage and cooler duty with the clubhouse and the golf shop staff puts out flag events and sponsor signs. The maintenance staff or beverage cart reports and problems on the course and someone goes out to see what is going on. So many customers have cell phones they report things long before we see them.