How can we help you?

Whether you would like to check on your membership or become a GCSAA member, we can help.

Contact GCSAA

GCSAA headquarters image

Call us

Fax: 785-832-3643

We're available from 8 a.m. – 5 p.m. (Central), Monday-Friday. If you need to get in touch with us outside this window, email is the best way (see below).

Member service

If you have questions about your membership, transcripts, billing, or any other item, please email

Website support

If you are having technical problems with the website, please email us at or call our IT hotline at 785-832-4417 (8 a.m. - 5 p.m. Central).

General inquiries

If you are not a member, but would like to contact GCSAA, please email

Visit us:

GCSAA headquarters
1421 Research Park Dr.
Lawrence, KS 66049

Staff Contacts

All staff members can be reached by calling 800-472-7878.

Member/Customer Solutions

Andrea Mason, Sr. Manager, Finance & Registration
Becky Downing, Sr. Data Integrity Specialist
Lynn Roe, Sr. Coordinator, Member Solutions
Ashli Harjo, Coordinator, Member Solutions
Holly Cobb, Mail & Print Coordinator

Member Relations

Shelia Finney, Sr. Director, Member Programs
R. Scott Woodhead, Associate Director, Member Relations

Field Staff and Chapter Outreach

Steve Randall, Director, Chapter Outreach
Leann Cooper, Sr. Manager, Chapter Services
Shane Conroy, Field Staff – Great Lakes Regional Representative
Ralph Dain, Field Staff – Florida Regional Representative
Jeff Jensen, Field Staff – Southwest Regional Representative
Kevin Doyle, Field Staff – Northeast Regional Representative
David Phipps, Field Staff – Northwest Regional Representative
Chase Rogan, Field Staff – Mid-Atlantic Regional Representative
Ron Wright, CGCS, Field Staff – Southeast Regional Representative

Government Affairs

Chava McKeel, Director, Government Affairs
Robert Helland, Director, Congressional and Federal Affairs
Michael Lee, Manager, Government Affairs

Professional Development

Shari Koehler, Director, Professional Development
Kelli Flanner, Sr. Manager, Curriculum
Lisa Wick, Sr. Manager, E-Learning Programs
Diana Kern, Manager, External Education and Data Resources
Amanda Miller, Manager, Conference Education Events


Stephanie Confer, Manager, Certification


Craig Smith, Director, Communications and Media Relations
Angela Hartmann, Sr. Manager, Corporate Communications
Sarah Huerter, Manager, Digital Media and Communications
Christina Slape, Digitial Editor
Claudia Alterman, Digital Content Specialist


Scott Hollister, GCM Editor-in-Chief/Director, Publications
Megan Hirt, GCM Managing Editor
Teresa Carson, GCM Sr. Science Editor
Howard Richman, GCM Associate Editor
Brett Leonard, Traffic Coordinator

Creative Services

Roger Billings, Sr. Manager, Creative Services
Kelly Neis, Sr. Manager, Creative Services

Environmental Institute for Golf

Mischia Wright, Associate Director, Environmental Institute for Golf
Libby Queen, Fundraising Administrator, Environmental Institute for Golf

Environmental Programs

Mark Johnson, Associate Director, Environmental Programs

Corporate Sales

Matt Brown, Director, Corporate Sales
Jim Cummins, Business Development Manager
Karin Candrl, Account Manager
Brett Iliff, Account Development Manager


Eric Olson, Director, Marketing
Whitney Hoefer, Marketing Manager

Market Research and Data

Greg Stacey, Sr. Manager, Market Research and Data

Trade Show Management & Activation

Shelly Urish, Trade Show Manager
Melissa Householder, Trade Show Specialist
Jessica Bernstein, Trade Show Coordinator

Conference Events & Meeting Planning

Jana Brown, CMP, Director, Conference Events & Meeting Planning
Judy Schelar, CMP,  Sr. Manager, Conference Events & Meeting Planning
Jessica Thompson, CEM, Manager, Tournament & Meeting Planning


Joey Blackburn, Director, Finance & Member Solutions
Brian Fast, Sr. Manager, Finance
Adrianne Jones, Manager, Finance 
Connie Robertson, Accounts Receivable Coordinator
Lindsey Trent, Staff Accountant

Information Technology

Eric Hiebert , Director, Information Technology
Nic Palmer, Development Operations Specialist

Human Resources

Nate Scott, Associate Director, Human Resources
Becky Gonzales, Sr. Manager, Human Resources

Headquarters Facility Management

Bob Kidder, Facilities Manager
Jennie Brouhard, Housekeeping/Facilities Coordinator
Jamica Brouhard, Facilities Coordinator
Daniel Jansen-Conkey, Facilities Coordinator

Executive Office

Rhett Evans, Chief Executive Officer
J.D. Dockstader, Chief Operating Officer
Cameron Oury, Chief Financial Officer
Eileen Bangalan, Sr. Director, Business Strategy
Emily Bradford, Sr. Manager, Executive Operations
Darlene Lantz, Board Liaison
Mollie Qualseth, Executive Assistant to the CEO