10/31/2013 3:10 PM
Thanks all,
Matt, I defiantly will be looking for Cary's books to read, that little snipit of his talk at Ball State was awsome.
Zach, I'll try to get an e-mail out to you and see if your wife know's anyone in this area. We are having more staff meetings where we bring the 3 crews of the golf maintenance operations together, but not sure if we are looking to spend a lot (or any money) to bring someone in, but maybe at the city level, with more employees and departments they are more willing to do that (I can pass along the information to our HR person that handles training). But we could also maybe look at it at the local chapter level.
Randini, you are right some of those issues are more quality control we have to work on. The customer service part is probably the results of poor quality control. We are a municipal course so employees speaking with golfers isn't a big deal for me. The guys will talk with the regulars, and we are noted for waving a lot and being friendly.
Thanks,
Mel
Melvin H. Waldron III, CGCS, Horton Smith Golf Course, City of Springfield/Greene County MO