Communication has never been on the sidelines. During these challenging times, communication can become difficult, however that doesn’t mean it’s any less important. Whether in a professional setting, with your significant other, or with friends, an open line of communication usually leads to increased success. Technology has afforded us new avenues to communicate ‘face-to-face’ even when we are multiple time zones apart. It also allows us to communicate across multiple platforms. As golf courses across the region begin to adjust their practices or plan to reopen, it’s critical those who are involved with your facility are all working together.

In this two-part blog series, I will focus on communicating with the proper individuals and entities both on and off the golf course.

• Management/legal teams

  Due to the current situation, in-person meetings have grinded to a halt. How are you communicating and ensuring everyone is well versed on your agronomic practices and the practices of the facility? What are the expectations of the golf course from the owners, GM or boards as you transition to opening? Utilize this time to connect with your management and legal teams to ensure all are on the same page and there are no question marks on your role and expectations during this uncertain time. Many superintendents are hosting or are involved in weekly video conference/phone calls with management/legal teams; this is great way to connect with peers and superiors on a regular basis.

• State and local authorities

  In many parts of the country, enforcement of the executive orders has been at the local level. It’s paramount that the appropriate authorities know about your operations as you remain open for play, or as you transition to allow play once executive orders allow for your facility to open. Please be sure to reach out to your local authorities to know their interpretation of the orders and to educate them on your practices.

• Local/state chapter

  I can’t stress this enough, if you have questions or concerns, please touch base with your chapter leaders. Whether that’s the chapter executive director, the president, or a board member, these individuals are on the front lines and will have some of the most up-to-date information as it pertains to your local situation. In many cases, they are working with state allied associations and state golf alliances or coalitions. Chapter leaders are a great resource. I commend each of them as this has been a particularly demanding time, especially for executive directors and presidents. Also, be sure to connect with university professors and vendors. These individuals are go-to resources throughout the season and this time period is no different.

• Staff
  Ensure staff are well-versed in their roles and responsibilities during this time. This includes staff who are currently working at the golf course, as well as those who may have been furloughed or laid off, as well as the seasonal staff who may have not yet started. I’ve heard great stories from superintendents who are using this time to develop deeper bonds and relationships with staff members who are still working. There are also countless instances of superintendents cooking out for crews (with proper social distancing requirements, of course), ordering takeout, or providing crews with food from the clubhouse. We know this is a stressful time as you try to maintain the golf course with limited resources, as it is for the crew members who are trying to do the same. Superintendents are not only prioritizing their staff’s physical health, but also focusing on their mental health and helping their staff where they can; it’s truly inspiring.

Read Part Two in my Communication is Key series.

Please reach out if you need anything, and stay healthy.