2/17/2020 1:02 PM
in reply to
Benjamin Jackson
I have heard all the excuses for it. What I believe the issue lies in is the flexibility of the knife. As I mentioned before I have had a foreign object break a knife, causing the reel to break at a weld. Go to cause? "Well, the break is motor side, so it was probably a reel/bedknife contact issue". Funny, this machine is 3 hours old and had one check (at delivery) before breaking a reel. But, customer service/warranty will always defend their products before taking criticisms I suppose. What is frustrating is we have all Edge series reels now and all came with standard Edgemax Knives, and no other machine has gone through what my fairway reels have, greens,tees,approaches and surrounds have not ever had a reel break. Just fairways. I always thought part of the issue lied in the Edgemax Knives for Fairways had a hardened steel insert in the face of the knife, while other edgemax knives were complete (no insert but rather whole knife was that material) so in essence instead of an insert popping, causing the reel to catch, the knife would shatter, thus saving the reel. All in all, I feel your pain, not only is it expensive to fix, it puts a ton of down time on the machine if you go standard after a break, since you are grinding/replacing five knives instead of one.