Smithco Spray Star 3180 Cancel The title field is required!

1. Ron Bradley

   

   63 posts
   
   4/10/2020 8:04 AM

   I have a servo control assembly leaking from the shaft on top of the servo. Has anyone hade the same issue with this sprayer? How long did it take to get a new servo to replace it. We are out till 6/15/2020 to get a new one. Unacceptable.

   
   
   
   
2. Donald Smith

   

   10 posts
   
   4/14/2020 8:04 AM in reply to Ron Bradley

   I'm sorry you are having a parts issue for your sprayer. Please email Emil Miller with the part number, your course and your Smithco dealer. We will look into it. Emil's address is em@smithco.com

   
   
   
   
3. Ron Bradley

   

   63 posts
   
   4/14/2020 11:04 AM in reply to Donald Smith

   
   
   
   
   
   
   I was in touch with my dealer and Smithco and could only get a new servo with a new trans. I do not need a complete unit. I just need a servo and could not get one until June. They did find a rebuilt servo with no warranty, I did not like that idea. Was called by my dealer who said it would be backed up by them or Easton.
   
   
   
   
   
   
   
   
   
   

   
   
   
   

   Last modified on 14 Apr 2020 16:04 by Ron Bradley
4. Donald Smith

   

   10 posts
   
   4/15/2020 8:04 AM in reply to Ron Bradley

   I'm glad you have some options, but without knowing your dealer, it's hard for me to be any help.
   

   
   
   
   
5. Ron Bradley

   

   63 posts
   
   4/15/2020 8:04 AM in reply to Donald Smith

   TurfWerks is my dealer.

   
   
   
   
6. Donald Smith

   

   10 posts
   
   4/18/2020 9:04 AM in reply to Ron Bradley

   I've spoken with your local Smithco rep, Jeff Churchill and he is involved. You reach out to him at jc@smithco.com
   

   
   
   
   
7. Ron Bradley

   

   63 posts
   
   4/20/2020 5:04 AM in reply to Donald Smith

   Thanks to Ken and Don as The issue is resolved and part is on the sprayer. Thank You again.

   
   
   
   

   Last modified on 20 Apr 2020 10:04 by Ron Bradley
8. Donald Smith

   

   10 posts
   
   4/22/2020 6:04 AM in reply to Ron Bradley

   I'm glad we were able to help with the issue Ron. FYI, the Ken Ron mentioned is Ken Thomas, our customer care support specialist. His contact info is kt@smithco.com or 800-891-9435.